Our returns policy is in line with the Consumer Protection (Distance Selling) Regulations 2000 as set by the Office of Fair Trading and is as follows:
- Returning unwanted item(s)
If you wish to return any item that you have ordered from us, for whatever reason, you can do so within 7 working days from receiving the goods as long as they remain in as new condition and are unused. Goods must be returned in suitable packaging (original if possible). It is also the customers responsibility to return the items to us and the customer does so at their cost. Once the goods are received and checked, then a refund will be issued via the original payment method.
To return unwanted goods within 7 working days to us please first send an email to:
service@thetubchaircompany.co.uk
Stating your order reference number and reason for return.
PLEASE await a response from our customer service team BEFORE sending any item back to us.
- Returning faulty / damaged items
If you have received an item from us that is faulty or damaged in any way then please contact our customer service team immediately by either calling us on 01933 650250 or sending an email to service@thetubchaircompany.co.uk
Faulty items must be reported immediately. Once we receive your complaint, we will then arrange collection of the goods at our cost. You can either choose to have a refund for the faulty / damaged item(s) or a direct replacement.